Shipping Policy

Freedom Water Systems is not responsible for any merchandise lost or stolen through any mail parcel service, including USPS, UPS, FedEx, or any freight companies.

Domestic Shipping

FedEx, USPS, and UPS Ground Deliveries to Home and Business addresses are sent by default as "No Signature Required" unless selected by the Buyer. Adding this service costs an additional $5.50 USD.
If "No Signature Requested" is selected, Freedom Water Systems is not liable for loss, and responsibility lies with the Buyer.
With "Signature Requested" selected for $9.50 USD, claims can be filed, and replacements issued upon carrier verification.
Incorrect or incomplete addresses incur additional charges and must include apartment, suite, or unit numbers where applicable.
Orders ship within 4-10 business days, excluding custom-designed or commercial systems.
Tracking numbers are provided via email. Heavier items ship by freight, with carrier requests accommodated where possible.
Additional charges apply based on weight, dimensions, and destination. Express shipping options are available upon request.

International Shipping

Freedom Water Systems ships internationally, with Buyers responsible for additional charges, such as broker fees, duties, and taxes.
Returns are not accepted on international orders, as all sales are final.

Damaged Goods

Damage may be visible at the time of delivery or concealed within the packaging. Please inspect all shipments carefully and follow the steps below to help protect your eligibility for a freight claim or replacement.

Before Signing for Delivery

Inspect the shipment: Check pallets, shrink-wrap, and boxes for dents, holes, tears, crushed edges, or other visible signs of damage before the driver leaves.
Note any exceptions: If damage or missing items are found, write "DAMAGED" or "SHORTAGE" clearly on the delivery receipt and have the driver acknowledge/sign the notation. Do not sign for the shipment as being received in clear condition if damage is present.
Do not arbitrarily refuse the shipment: Accept the freight unless it is completely unusable. Refusing usable items or portions of the shipment may complicate the carrier claim process.
Contact Freedom Water Systems: Email customerservice@freedomwatersystems.com as soon as possible for assistance.

Concealed Damage

If damage is discovered after the shipment has been opened, contact the carrier and Freedom Water Systems within 24 hours of delivery to file a claim and help ensure eligibility for replacement. Photos are encouraged.

Documentation to Collect

Photos: Clear, timestamped photos of the damaged item from multiple angles, including photos of the outer packaging.
Signed delivery receipt: A copy, screenshot, or photo of the signed PRO or delivery receipt showing any written damage or shortage notes.
Boxes and pallets: Keep all original boxes, packaging materials, and pallets, as the carrier may require them for inspection during the claims process.

Published Prices, Availability, and Changes

Prices and availability may change due to material costs or supply conditions.
We reserve the right to correct pricing errors and issue refunds if items are out of stock.