Shipping Policy

Freedom Water Systems® is not responsible for any merchandise lost or stolen through any mail parcel service, including USPS, UPS, FedEx, or any freight companies.

Domestic Shipping

• FedEx, USPS, and UPS Ground Deliveries to Home and Business addresses are sent by default as "No Signature Required" unless selected by the Buyer. Adding this service costs an additional $5.50 USD.
• If "No Signature Requested" is selected, Freedom Water Systems® is not liable for loss, and responsibility lies with the Buyer.
• With "Signature Requested" selected for $9.50 USD, claims can be filed, and replacements issued upon carrier verification.
• Incorrect or incomplete addresses incur additional charges and must include apartment, suite, or unit numbers where applicable.
• Orders ship within 4–10 business days, excluding custom-designed or commercial systems.
• Tracking numbers are provided via email. Heavier items ship by freight, with carrier requests accommodated where possible.
• Additional charges apply based on weight, dimensions, and destination. Express shipping options are available upon request.

International Shipping

• Freedom Water Systems® ships internationally, with Buyers responsible for additional charges, such as broker fees, duties, and taxes.
• Returns are not accepted on international orders, as all sales are final.

Damaged Goods

Damage may be visible or concealed. For visible damage, please follow these steps:

1. Inspect merchandise upon arrival and reject shipment if damaged. Notify the carrier immediately and take photos if possible.
2. Contact Freedom Water Systems® at customerservice@freedomwatersystems.com for assistance.

For concealed damage, contact the carrier and Freedom Water Systems® within 48 hours of delivery to file a claim and ensure eligibility for replacement. Photos are encouraged.

Published Prices, Availability, and Changes

• Prices and availability may change due to material costs or supply conditions.
• We reserve the right to correct pricing errors and issue refunds if items are out of stock.

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